How to use the AI Content Assistant

How to use the AI Content Assistant

Where to Find the Assistant

You can start a conversation from:

Netspark Dashboard (Web Admin Panel)

  • Log in with your account manager password.

  • The assistant icon appears at the bottom-right corner.

Netspark Mobile App

  • Log in as the account manager.

  • The assistant icon appears in the main area of the app.

Both access points provide the same full capabilities.

Who Can Use the Assistant

The AI Support Assistant is available only to account managers, the persons who control filtering settings in the Netspark Dashboard.

Users without management permissions, or with limited access login will not see the AI icon.

The AI chat is available only in the Netspark app/Website after logging in with management permissions.

Important: The Assistant Follows the Device You Start From

When you open an AI session, the assistant automatically links itself to the specific device/profile you were viewing when starting the conversation.

Any changes or troubleshooting will apply only to that device.

If you manage multiple filtered devices, make sure you select the correct device in the dashboard before starting the chat.

What the Assistant Can Do

The assistant can help troubleshoot issues and can give information including:

  • Apps or websites not working

  • Troubleshooting filtering issues

  • Explaining protection modes

  • Adjusting filtering levels or exceptions

Information requests:

  1. Device Model
  2. Operating sSystem
  3. Hardware ID
  4. Protection status
  5. Removal Protection status
  6. License Expiry 
  7. Activation Code
  8. Device Name
The assistant can also apply actions instantly:
  1. Adjusting categories

  • Changing protection settings

  • Turning the filter off if requested

How to Talk to the Assistant

Use simple, natural language — no technical expertise needed.

Examples:

  • “Instagram isn’t working.”

  • “Please block ChatGPT.”

  • “Turn off the filter for 15 minutes.”


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