General Questions
Privacy Policy
The following privacy policy applies only to non-EU citizens, to continue to read the Privacy Policy that applies to the citizens of the EU in accordance with the General Data Protection Regulation (GDPR) click here: ...
Why is my WhatsApp camera disabled?
Taking pictures or videos from within WhatsApp will not be possible if you enable to Local Image filtering. If you have enabled one of these two features, Netspark will intentionaly block the use of the built in camera option in WhatsApp ...
What kind of devices are compatible with Netspark Mobile?
Netspark is compatible with these devices: Netspark Mobile for Android is compatible with devices (smartphones and tablets) running Android 5.0 or higher. Netspark Mobile for iOS is compatible with iPhones and iPads running iOS 12 or higher. Netspark ...
Can I use Netspark and another filtering app at the same time?
On Android devices, you can have other filtering apps or parental control apps installed at the same time, but we do not recommend it, as it may cause issues with the filter or disrupt your network connection. In case you want to install and use ...
Is Netspark for Windows compatible with antivirus programs?
Netspark for Windows is compatible with most popular antivirus products like Windows Defender, AVG, Kaspersky, ESET NOD32, McAfee Internet Security, Norton AntiVirus and more. Some antivirus programs may mistakenly monitor Netspark as a potential ...
Where can I locate my Device ID?
Your Netspark Device ID (or Hardware ID) is a unique combination of letters and numbers that is used to identify your device in our system, when contacting technical support. The Device ID is displayed in the Netspark Mobile app and in admin web ...
Can I create a mobile "Hotspot" while using Netspark Mobile?
Netspark Mobile allows you to create a portable mobile "Hotspot" (also known as Wi-Fi tethering) from your device without having to disable the filter. Note: The shared internet provided from the protected device will not be filtered. When activating ...
Can I try Netspark for free?
We offer a 7-day free trial so that you can try out Netspark. Our free trial includes all of Netspark's features. You are not charged during your free trial, and you can cancel anytime before the trial ends. In order to enjoy the free trial you will ...
Will Netspark consume my mobile data or drain my battery?
Netspark does not consume mobile data. However, your device may show Netspark as the source of mobile data usage. This is because Netspark filters your web traffic through our special server before it reaches your device. In such cases, Netspark is ...