Netspark Mobile offers a 7-day free trial to help new users explore the app without commitment. If the subscription is canceled within this trial window, no charges will be applied. If not canceled, the subscription will automatically become active and the corresponding annual or monthly rate will be charged at the end of the trial period.

If you decide to cancel your subscription, it’s essential to understand the following:

• Canceling your subscription does not immediately deactivate your account or app.
  The subscription remains active until the end of the current billing cycle.
• Ensure you remove Netspark Mobile from the device(s) you wish to cancel.
  Removing the app ensures the device is no longer filtered. You can choose to remove the app immediately or ensure it is removed before the end of the current billing cycle.

Important:
Removing the Netspark Mobile app does not cancel your subscription. You must complete the cancellation process as detailed below.

Cancel a Subscription Purchased Directly via Netspark Mobile (Credit Card or PayPal)

Follow these steps to cancel your subscription:

1. Remove Netspark Mobile from the device(s) you want to cancel:
   Use the following guides based on your device type:

   • Uninstall from an Android device.
   • Uninstall from an iOS device.
   • Uninstall from a Windows PC.
   • Uninstall from a Mac.

2. Access the Management Portal:

   • Visit www.netsparkmobile.com.
     
   • Log in with your admin username and password.
     

3. Cancel the Subscription:

   • Locate the Subscription column in the dashboard.
   • Click Cancel Subscription.
   • Confirm the cancellation by clicking Yes, Cancel the Subscription on the following screen.

4. Check for Confirmation:

   • You will receive an email confirming the cancellation.

Cancel a Subscription Purchased Through Google Play

If you subscribed via Google Play, follow these steps:

1. Remove Netspark Mobile from the device(s) you want to cancel:
   Follow the Android uninstall guide.

2. Cancel the Subscription in Google Play:

   • Open the Google Play Store app on your device.
   • Tap the Menu button (three horizontal lines in the top left).
   • Select Subscriptions.
   • Find Netspark Mobile in the list and tap Cancel Subscription.
   • Follow the on-screen instructions to complete the cancellation.

3. Check for Confirmation:

   • Google will send you an email confirming the cancellation.

Cancel a Subscription Purchased Through Apple

If you subscribed via the App Store, follow these steps:

1. Remove Netspark Mobile from the device(s) you want to cancel:
   Follow the iOS uninstall guide.

2. Cancel the Subscription in Apple Settings:

   • Open the Settings app on your device.
   • Tap your name at the top.
   • Select Subscriptions (if you don’t see this, tap iTunes & App Store instead, then tap your Apple ID > View Apple ID > sign in > scroll to Subscriptions > tap Subscriptions).
   • Find Netspark Mobile in the list and tap Cancel Subscription.
   • If the Cancel Subscription option is not visible, your subscription has already been canceled and will not renew.

3. Check for Confirmation:

   • Apple will send you an email confirming the cancellation.

FAQs and Notes

• Will my device still be filtered after canceling?
  Yes, your device will remain filtered and managed until the end of the current billing cycle as long as the app is installed. Ensure you uninstall Netspark Mobile from your device(s) before the subscription ends to avoid internet connection issues.

• How do I cancel during the free trial?
  Follow the same steps outlined above to cancel. If canceled within the 7-day trial window, no charges will be applied.

• I need help with cancelation. Who do I contact?
  Contact our Support Team for assistance with your subscription or app removal.