Technical Questions
Using a Work VPN on Windows with Netspark
When using Netspark on a Windows PC, you may encounter issues connecting to a workplace or external VPN. This happens because Netspark itself uses a secure VPN to provide web filtering, which can conflict with other VPNs. To resolve this, you can ...
Why can't I see images in my Emails?
Sometimes in iPhones and iPads, images and icons in Email bodies are replaced with small squers with question mark, due to privacy settings that conflict with the VPN. it can be resolved by changing a settings in the Mail app. Open the Settings app ...
Why can't I enable the "Appear on top" permission with Netspark?
In Android devices, Netspark requires some special permissions to filter and remain active all the time. One of those permissions is the "Appear on Top" (sometimes reffered to as "Draw over other apps"), as Netspark needs to stay active when other ...
My Email app won't load new content, what can I do?
Sometimes on iOS devices, the mail app may show an error in loading new content. This can happen as a result of using any VPN, in cases the device isn't using a "Privecy Relay Sync" that is setup in the settings app. This issue can be resolved by ...
Allow Accessibility on Android 13
An update to Android 13 restricts permissions for apps outside Google Play that require Accessibility access. To allow permission for Netspark after downloading, please follow these simple steps: Open Settings→Apps→ Netspark Tap the three vertical ...
How to disable Play Protect?
A security system by Google for applications not downloaded from the Play Store might detect Netspark as potentially dangerous. In order to avoid Netspark from being uninstalled by Play Protect, you will have to disable Play Protect and the ...
How do I install the Netspark Certificate on Mac?
You will need to install our security certificate on ensure that Netspark is able to filter all HTTPS sites browsed there effectively. To install the certificate on Your Mac, please follow these steps: 1. Download the certificate CRT file from this ...
I can connect to WiFi, but don’t have Internet. What to Do?
Many administrated networks use a firewall to block access to unknown addresses and different types of network traffic. For example, a firewall may interfere with your VPN connection, causing internet connection problems. This issue will usually ...
How can I update Netspark Mobile to the latest version?
To continue getting the best filtering experience, we recommended that you update Netspark to the most up-to-date version. You can check if your app version is the latest in the Netspark app and in the management website. The app version is displayed ...
Why do I need to set a lock screen when installing Netspark Mobile?
As part of the installation process for Netspark Mobile, you are required to set a security PIN code for your device (if one has not already been set by you). You have the option of defining an unlock pattern or a numeric PIN. If you choose an unlock ...