Technical Questions
What is Hardware Level Protection?
Filtered Android devices can be protected from all bypasses and removal with another layer on top of the Removal Prevention, called Hardware Level Protection. Hardware Level Protection gives Netspark better control and abilities in protecting ...
Allow Accessibility on Android 13
An update to Android 13 restricts permissions for apps outside Google Play that require Accessibility access. To allow permission for Netspark after downloading, please follow these simple steps: Open Settings→Apps→ Netspark Tap the three vertical ...
How to disable Play Protect?
A security system by Google for applications not downloaded from the Play Store might detect Netspark as potentially dangerous. In order to avoid Netspark from being uninstalled by Play Protect, you will have to disable Play Protect and the ...
How do I install the Netspark Certificate?
You will need to install our security certificate on ensure that Netspark is able to filter all HTTPS sites browsed there effectively. To install the certificate on Your Mac, please follow these steps: 1. Download the certificate CRT file from this ...
How do I remove apps from an iOS devices with Uninstall Protection?
After setting up the Uninstall Protection on an iOS devices, removing applications from the device will only be available through the Netspark Mobile app. In Order to remove apps from from your iOS device, please follow these steps: 1. Open Netspark ...
How do I uninstall Netspark from my Mac?
In order to uninstall Netspark from your Mac, please follow these steps: 1. Click the Netspark icon that appears on the menu bar that runs along the top of the screen. When the menu appears, click Uninstall. 2. If the "Uninstall Protection" is ...
How do I uninstall Netspark for Windows from my computer?
In order to uninstall Netspark for Windows, please follow these steps: 1. Right click on the Netspark icon that appears in the System Tray. When the menu appears, click Uninstall Netspark. 2. When prompted, click Yes to begin the uninstall process. ...
How do I uninstall Netspark Mobile from an iOS device?
In order to uninstall Netspark Mobile from your iOS device, please complete the following steps: 1. Open Netspark Mobile application on your device . 2. Login with your device's username and password. 3. Press the Menu button on the upper-left ...
How do I uninstall Netspark Mobile from an Android device?
In order to uninstall Netspark Mobile from your device, please complete the following steps: Keep in mind: Removing the app from your device doesn't cancel the account. In order to cancel please follow this guide 1. Open Netspark Mobile application ...
I can connect to WiFi, but don’t have Internet. What to Do?
Many administrated networks use a firewall to block access to unknown addresses and different types of network traffic. For example, a firewall may interfere with your VPN connection, causing internet connection problems. This issue will usually ...
How can I update Netspark Mobile to the latest version?
To continue getting the best filtering experience, we recommended that you update Netspark to the most up-to-date version. You can check if your app version is the latest in the Netspark app and in the management website. The app version is displayed ...
Why do I need to set a lock screen when installing Netspark Mobile?
As part of the installation process for Netspark Mobile, you are required to set a security PIN code for your device (if one has not already been set by you). You have the option of defining an unlock pattern or a numeric PIN. If you choose an unlock ...