Introduction

Netspark Mobile's Uninstall Protection feature prevents uncontrolled attempts to remove Netspark from your iOS device. Once enabled, Netspark can only be removed using the Remove the application remotely button on the management site or app.

This guide covers setting up Uninstall Protection on devices running iOS 12 or later.

Note: If the protected device has Stolen Device Protection enabled, we recommend installing Uninstall Protection in a trusted location (e.g., home, work). Otherwise, you will need to wait for the one-hour Security Delay. For more details, click here.

Before You Begin

Ensure the following prerequisites are met:

1. Netspark Mobile is already installed, and the VPN icon appears at the top of the screen.
   • On some iPhone models, the VPN icon may be hidden. You can view it by swiping down from the top-right corner.
2. If using a Windows PC, download iTunes from the Apple website. Avoid using the Microsoft Store version.

Setting Up Uninstall Protection

On a Windows PC

1. Download and Run the Setup File

   • Click the button below to download the setup file.
     Download for Windows
   • Locate and run the file (Netspark_iOS_Protection.exe) from your browser or Downloads folder. If prompted by the User Account Control dialog, click Yes.

2. Connect Your iOS Device

   • Use a USB cable to connect your device to the computer.
   • Tap Trust on the device and enter your passcode, if prompted.
   • Click Start on the setup screen.

3. Backup Your Device Using iTunes

   • Open iTunes on your PC.
   • Click the Device button near the top-left corner.
   • Under Summary, click Back Up Now.
   • Return to the setup screen and click Next.

4. Disable Passcode

   • Open Settings > Face ID & Passcode (or Touch ID & Passcode).
   • Enter your passcode and select Turn Passcode Off.
   • Click Next on the setup screen.

5. Disable Find My iPhone

   • Open Settings > Your Apple ID Name > Find My > Find My iPhone.
   • Toggle off Find My iPhone and enter your Apple ID password.
   • Click Next on the setup screen.

6. Enable Remote Management

   • After your device restarts, tap Continue and Apply configuration.
   • Once the device loads the Home Screen, click Finish on your PC.

     Important: Do not disconnect the device until the process completes.

7. Re-enable Passcode and Find My iPhone

   • Go back to Settings to re-enable these features for added security.

On a Mac

Follow the same steps as above, with the following changes:

• Download the installer for mac (dmg file) from this link.
• Use the Finder app instead of iTunes to back up your device.
  
• Grant Full Disk Access during Step 6 by navigating to:
  System Preferences > Security & Privacy > Full Disk Access.
  Check the box next to Netspark_Uninstall_Protection.

Final Notes

• The Uninstall Protection setup is complete when the device restarts and the configuration is applied.
• The Netspark icon will remain visible in the menu bar.