Why can't I access secure websites (Google, Gmail, Facebook etc.)?

Why can't I access secure websites (Google, Gmail, Facebook etc.)?

When accessing a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid. If the Netspark security certificate is not installed, the connection to these websites will be stopped and an error page will be displayed:

In order to fix this issue, you must install the Netspark security certificate. Please note! before installing the certificate, you must set a lock screen.

In order to install the Netspark security certificate, please follow these steps:

1. Open Netspark Mobile application on your device.

2. Open the application menu by pressing the Netspark "Menu" button (on the top right of the screen).

3. When the menu appears, press "Install Security Certificate".

4. When the following screen appears, press "OK".

5. If you receive a "Type the password for credential storage" prompt, you must enter your lockscreen password. If you haven't set one, please set a lockscreen now, then try again.
​
6. The certificate is installed. Restart your device.

    • Related Articles

    • I can connect to WiFi, but don’t have Internet. What to Do?

      Many administrated networks use a firewall to block access to unknown addresses and different types of network traffic. For example, a firewall may interfere with your VPN connection, causing internet connection problems. This issue will usually ...

    • What are Netspark's content categories?

      Netspark uses content categories to group different apps and websites. Each app and website are assigned to one category based on their most defining aspect. This allows you to select which categories you wish to block/allow when setting the "Custom" ...

    • Privacy Policy

      The following privacy policy applies only to non-EU citizens, to continue to read the Privacy Policy that applies to the citizens of the EU in accordance with the General Data Protection Regulation (GDPR) click here: ...

    • What are Netspark's filtering levels?

      Netspark Mobile features 4 predefined filtering levels for you to choose from, helping you getting started as easy as possible. Light Filtering Level The Light Level is our basic filtering profile, providing a minimum of blocking and restrictions on ...

    • Allow Accessibility on Android 13

      An update to Android 13 restricts permissions for apps outside Google Play that require Accessibility access. To allow permission for Netspark after downloading, please follow these simple steps: Open Settings→Apps→ Netspark Tap the three vertical ...