Account Settings
Updating Credit Card details
If you need to update the Credit Card you have purchased Netspark's filter with, please follow these steps: Open the Netspark mobile management site on your browser and log in to your account. Select the device you need to update Credit card for. ...
Account deletion
We understand that circumstances may change, and you might need to delete your Netspark Mobile account. By deleting your account, you will permanently delete all your account details along with any associated data. Please note, If you only wish to ...
How do I add a new device to my account?
To add a new device to your account, please follow these steps: 1. Open the Netspark Mobile app on your device, or visit Netsparkmobile.com on your browser. 2. Login with your admin email address and password. 3. Press the Menu button on the ...
Can I manage my account remotely?
Netspark Mobile enables you to manage your account settings remotely from your personal device wherever you are. Using the Netspark Mobile app, You can customize filter settings, manage screen time and activate other features, making it the easiest ...
How can I receive email alerts?
As an account administrator, you can improve the security of your Netspark Mobile account by receiving email alerts in case the filter has been disabled or about any attempt to log in to the Netspark Mobile app. In order to receive email alerts, ...
How do I cancel my account?
Netspark Mobile offers a 7-Day Free Trial during so new users can try the app without commitment. If the subscription is cancelled within the 7-day trial window, no charges are applied. Otherwise, the annual subscription rate is automatically charged ...
I forgot my password. How do I reset it?
If you have forgotten your Netspark account password, you can easily reset it. In order to reset your Netspark account password, please follow these steps: 1. Open the Netspark Mobile app on your device. 2. Press Forgot? in the password field. ...
How do I change my administrator username and password?
Your Netspark administrator username and password are set when you first create your account and you can change them at any time. In order to change your administrator username and/or password, please follow these steps: 1. Open the Netspark Mobile ...
How do I allow users access to the Netspark Mobile app?
As an account administrator, you can allow users to access the Netspark Mobile app, so they can control their own protection settings. To do so, You will need to assign a unique username and password for each specific device. In order to allow user ...
How do I set access permissions for users?
When allowing access to users to control their own protection settings, the user will have access to all protection settings - including the option of turning off the filter. Netspark Mobile enables you to give users as little or as much access as ...